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Gift Certificates

Gift Certificates are a great way to send a gift as an online voucher that can be redeemed during checkout. This article will explain the different elements involved and how to use them.

How Customers Purchase Gift Certificates

  • Depending on where you placed the Gift Certificate link on your website, they will be taken to “www.yourwebsitename.com/account/voucher“.
  • They will fill out and select all the required fields
  • They will click the Continue Shopping to add the Gift Certificate to their cart.
  • The customer can either finish checking out with only the Gift Certificate, or continue adding parts to their cart.
  • After the purchase has been made, the store owner will receive an email that explains how to send the Gift Certificate to the customer.

How to Send a Gift Certificate to a Customer (required)

  1. On your dashboard, click Orders
  2. Click Gift Certificates
  3. Select the checkbox beside the Gift Certificate you want to send
  4. Click the Send button (envelope icon) on the top-right of the page
  5. The recipient will receive a congratulations email with the Gift Certificate redemption code
  6. [IMPORTANT] Before the recipient can use the redemption code, you must change the order status to “Complete”

How to Redeem a Gift Certificate

After the recipient receives the congratulations email with the redemption code, they can use that code on your checkout page in the “Coupon or Gift Certificate Code” field.

Updated on December 14, 2022

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